The exact method depends on your email program, but all you need to do is change the "POP3 server" to point to PrismEmail.com and change the "POP3 account name" to your PrismEmail username. You will find some instructions of configuring commonly used email programs on the support page.

Every email that you receive through PrismEmail will have a line in the email headers that reads something like:

X-PE-Report: Report this as spam: http://www.prismemail.com/rs.php?ID=123&adt=456&c=789

Many email programs will allow you to easily see "all headers" of emails you receive. In these cases the spam report link should always be visible to you. However, programs such as Microsoft's Outlook and Outlook Express intentionally hide this information from the user and only show you headers such as "from," "to," "subject," and "date." In these cases it is a little more work to see all the headers including the spam report line.

1. Click the spam to view it normally.
2. Click the "File" menu, then click the "Properties" option. A new window will open.
3. Click the "Details" tab which will show you the full email headers.
4. You will find the "report spam" link at the very bottom of the headers.
5. Copy the http:// link from that line and paste it into your browser.

If you are using Microsoft Outlook follow these instructions to report spam:

1. Click the spam to view it normally.
2. Right-click the message and a pop-up menu will appear. Select "Options" at th bottom of the menu.
3. You will see the full email headers at the bottom of the screen where it says "Internet Headers".
4. You will find the "report spam" link at the very bottom of the headers.
5. Copy the http:// link from that line and paste it into your browser.

The good news is that if you use Bayesian filtering you will find that it is necessary to report spam less and less as time goes on.

Although it should happen only infrequently, it is possible that PrismEmail will occasionally block a message that isn't spam. If this happens there are two ways to retrieve the message:

1. Logon to your PrismEmail account at this website. Click on the link "Manage Mail." You will be shown a list of all the emails that have been blocked over the last couple of days. Select the message that you would like to retrieve and click on the button at the bottom of the screen that reads "Flag Selected Messages for Download." The next time you download email with your email program the email in question will be downloaded.
2. Nightly Spam Report. Once per night you will receive a "spam report" that lists all the emails that have been blocked in the last 24 hours. If you see a message in this report that is legitimate email you can click on the "Download" link in that email message which will instruct PrismEmail to release that message. The next time you check your email the email in question will be downloaded.

We suggest that you review the spam report each day to look for any legitimate email that may have been blocked as spam. This is especially important when you first start using PrismEmail.