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  1. How much does PrismEmail cost?

      PrismEmail is completely free for the first month. During this month we will not ask you for credit card information or even your name.

      If you decide to subscribe, PrismEmail costs just US$29.95/year for a maximum of 6GB of email traffic per year. 95% of all users consume less than 6GB of email per year, and most consume less than 1GB per year. So for almost all typical email users, PrismEmail effectively gives you unlimited spam filtering for a year.

  2. How does PrismEmail compare to other anti-spam services, cost-wise?

      PrismEmail is very competitive. A PrismEmail customer pays just $29.95/yr. In comparison, the same user would pay:

  3. What happens if I use up all my bandwidth?

      If you receive more than 6GB of email in a year, you will receive an email inviting you to renew early. However, 95% of all users receive less than 6GB of email per year so it's unlikely you will need to renew early.

  4. How do I pay?

      At this time we accept payment only by Visa and Mastercard. Your card will be charged for the full year by our parent company, VAULT INFORMATION SERVICES. All prices are listed in U.S. dollars.

  5. Will you automatically rebill my credit card? Is this a recurring charge?

      When you subscribe, you will be asked whether you want us to automatically renew at the end of the subscription period. You can change your decision at any time during the year by modifying your billing options online. Even if you choose to be automatically rebilled, you will receive an email reminder a week or two in advance to give you the opportunity to cancel.

  6. Do you issue refunds?

      We generally do not issue refunds. Since we give you a free month to try our service completely free of charge and without providing credit card information, you have a full month to evaluate whether our service works for you. We will not issue refunds because you decide to close the POP3 account that we are servicing nor will we issue a refund because your POP3 service provider blocks us from downloading your email. However, if you have problems with your POP3 provider or you change ISPs and your POP3 email address changes, you may configure your PrismEmail account to download mail from another POP3 address. That is configurable at any time.

  7. How do you measure email bandwidth?

      We measure the amount of email that we download from your designated POP3 server. This includes all email that is downloaded from your POP3 server, including spam. This is because we are charged for our bandwidth consumption and we consume bandwidth downloading the mail from your POP3 server even if it is spam.

  8. Do you charge more to check multiple POP3 accounts?

      PrismEmail can check up to 10 individual POP3 accounts. While we don't charge more for multiple POP3 accounts, we do count the bandwidth consumed in checking the additional accounts towards your total bandwidth. For the first account we don't actually count the bytes of traffic generated by the POP3 checking--only the bytes consumed by the messages themselves because the bandwidth required to check a single POP3 account is factored into the price of the plan. However, checking multiple POP3 accounts accounts can quickly generate much additional traffic even when no new messages are found so we must count this as part of the bandwidth allocated to the plan.

© Copyright 2002 - 2005 by Vault Information Services LLC. All Rights Reserved.
Service and information provided "as-is" without warranty. Please see terms of serivce.
Liability in no case will exceed amount paid for service.